Refund and Return Policy

Deposit Refunds

Your deposit is fully refundable within a 48-hour window. Alternatively, you can transfer the deposit to reserve another puppy

Final Purchase Refunds

Once a puppy is paid in full, refunds are not available, nor do we accommodate refunds for buyer’s remorse. Please review our health guarantee below which includes a 30-day money-back health guarantee.

Contract and Health Guarantee

This contract is the full agreement between the Buyer and Seller of the puppy. This puppy is guaranteed to be in good health to the best of our knowledge at the time of sale, having had a health check by our veterinarian. The Seller will provide Buyer with a health record of all vaccinations and deworming as well as a veterinarian examination of the puppy.

Buyer agrees to take puppy to their veterinarian within 10 days from the date of purchase. If the veterinarian believes that the puppy is not healthy and has a life-threatening illness, the buyer must notify the seller within 24 hours of the initial examination and provide us the reports from your veterinarian to make a claim for a replacement puppy. If there is a problem, our veterinarian will interpret the report and if they concur, then a replacement puppy will be given. This health guarantee is for 1 year from the date of purchase. In this case, you will have the option of replacing the puppy or getting a refund. Transportation charges will not be refunded or paid on the replacement puppy.

If the puppy dies from a suspected congenital defect within 1 year from the date of purchase, an autopsy must be performed at the Buyer’s expense by a veterinarian to determine the cause of death. If our veterinarian agrees that the autopsy shows a congenital defect as the reason for death, the puppy will be replaced at no charge. A written statement from the licensed veterinarian must be provided.

Puppies are sold as pets. The Seller makes no guarantee as to disposition, conformation, size, weight, color, markings, or breeding ability, Buyer understands that this puppy is being purchased as a pet and the Seller cannot guarantee the breeding, hunting, or show ability of any puppy. This guarantee does not cover any expenses due to neutering or spaying, including undescended testes. We do not warrant against any condition caused by carelessness, negligence, or abuse.

The Buyer agrees to provide a life-long commitment, a comfortable environment, prompt medical attention, proper grooming, and responsible care. The Buyer promises to provide a safe environment for the dog. Seller is not responsible or liable for payment on ANY medical, dental, or surgical procedures to maintain the animal’s health or well-being after the time of purchase.

The following are NOT covered by this guarantee:

• Reimbursement for veterinary expenses
• Reimbursement for air transport or return
• External parasites, such as ticks, fleas, or ear mites
• Internal parasites, such as intestinal worms, or their effects (almost every puppy has some sort of intestinal worms. Although we have wormed your puppy regularly, it only takes a few days for him/her to pick up another “batch”. This is just a part of puppyhood, which is why a regular worming schedule is recommended.)

The Seller’s health and genetic guarantee does not apply if any injury, illness, disease, or fatality develops as a direct result of the dog being overweight, malnourished, or neglected as deemed by our veterinarian. If the puppy is resold to another party other than who the seller sold the puppy to, this guarantee is null and void.

The Seller will not offer a refund or replacement due to buyer’s remorse, difficulty housing a dog and/or change of heart/mind. The Seller does not guarantee the behavior of any dog. However, the Seller will take back any dog purchased from them during its lifetime if the owner is unable or unwilling to care for the dog. The dog must be returned with all records.